Share This
« Back to Glossary Index

The steps of a process that are dedicated to a particular family of products or services that responds directly to orders from external customers. A well run pacemaker sends smooth demand signals upstream to the pull loops of the remaining processes, which respond to requirements from internal customers (not directly from external customers).

Lean activity should begin at the pacemaker process (usually shipping or final assembly), as it is most vulnerable with direct impacts on the customer.

Learn more with “Creating Continuous Flow” and other LEI series books >>>

Additional Resources

« Back to Glossary Index Download Tooltip Pro