Also known as Statistical Quality Control (SQC) or control charts. This approach uses statistical methods to monitor and control a process. It helps you identify the stability of a process, baseline historical performance and variation, and identify new trends, shifts and outliers in the process.
- Common Cause – variation that exists within the natural variation of the process, based on recurring sources or factors that consistently acts on the process. These types of causes produce a stable and repeatable distribution over time.
- Special Cause – also known as assignable variation. They are often intermittent and unpredictable, and due to a specific problem or issue that has arisen. It can be identified by looking for out of control conditions as defined by the Nelson Rules.
When special cause is identified, the process should be stopped, so problems can be found and resolved.
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